Terms and Conditions
Privacy Policy
Deedy Studio Limited ta Northlake Pilates Studio collects personal information from you when you join our studio, by joining our studio you are trusting us with your information. We will only deal with your personal information in accordance with the Privacy Act 1993 and our privacy policy.
Your personal information includes your name, your contact details, relevant medical details you share with us about your health, your billing and/or purchase information, your attendance information and your comments, communications and interactions with the studio. We collect this information in order to identify your client account, ensure your safety and provide you and all customers with a positive experience at Northlake Pilates Studio.
You have the right to view and change any personal information we hold about you at any time. Please contact us in regards this, or any other questions you may have at info@northlakepilates.co.nz.
Cancellation/No show policy
CLASSES: 4 hour cancellation
A minimum of 4 hours notice is required for cancellation of all group classes. We understand how life can be! You can cancel and reschedule as necessary up to 4 hours before your booking with no charge.
Cancellations made within 4 hours of your booking, along with no-show and missed classes are charged in full.
PRIVATE APPOINTMENTS: 24 hour cancellation
A minimum of 24 hours notice is required for cancellation of all private appointments. Same day cancellations, along with no show and missed appointments are charged in full.
Thank you for respecting our studio, our teachers and our time.
Refunds/Expiry
Deedy Studio Limited ta Northlake Pilates Studio does not process refunds on any individual sessions, class packs, monthly passes, concession cards or retail items purchased through the website or in-studio.
Pricing options can be transferred between services if the client's needs change, or gifted to friend/family member if a client is unable to use purchased classes/appointments.
Expired serviced cannot be extended. Please contact us at info@northlakepilates.co.nz if you are unsure about the expiry date of your purchased individual sessions, class packs, monthly passes or concession cards.
